Frequently Asked Questions
Everything you need to know about our artisanal gourmet delivery.
How do you ensure the freshness of my order?
We use temperature-controlled packaging and vacuum-seal technology to ensure all perishable goods arrive in peak condition. Our logistics partners are specialized in food-grade transport to maintain the cold chain from our kitchen to your door.
What is the typical shipping timeframe?
Orders are processed within 24 hours. Depending on your location, standard shipping takes 2-3 business days, while express options are available for next-day delivery on most items.
Can I return food products if I change my mind?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a full refund or replacement.
Are Artigiano products suitable for people with allergies?
While we offer many gluten-free and dairy-free options, all our products are prepared in a facility that handles nuts, wheat, and dairy. Detailed ingredient lists and allergen warnings are provided on every product page.
Do you offer international shipping for your artisanal goods?
Currently, we only ship within the continental United States and Canada to ensure our products remain fresh during transit. We are working on expanding our reach for non-perishable items soon.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal for a secure and seamless checkout experience.